Alexa Won’t Connect With Your Smart Plug? Unresponsive? Here’s How to Fix It!

The integration of devices like smart plugs with voice assistants such as Alexa has revolutionized the way we interact with our living spaces. 

These devices promise convenience, but like all technology, they can occasionally run into hiccups. Whether it’s a connectivity issue, a miscommunication with Alexa, or a firmware glitch, troubleshooting becomes an essential skill for the modern homeowner. 

That’s where this article comes in to help you solve the common challenges users face with smart plugs connected to Alexa and offers step-by-step solutions to ensure your smart home runs seamlessly. Let’s dive in and get those plugs responding and working again!

Amazon Alexa Unresponsive Light

Throughout this article, certain steps I recommend require using the Alexa app. Here are Amazon’s support pages related to those topics:

Turn Alexa Skills On or Off
My Smart Home Device Doesn’t Connect to Alexa
Alexa Devices Help

Can’t Connect Smart Plug To Alexa

This troubleshooting section is for a smart plug that has Not been connected or paired with Alexa already. If your smart plug has previously been connected, refer to the next section.

Here is my step-by-step guide on connecting smart plugs to Alexa.

I also recommend buying well-known brands, as some of the off-brands are not designed as well. Here is my list Best Smart Plugs for Alexa.

If you’re having trouble connecting your smart plug to Alexa, follow these troubleshooting steps:

Check Compatibility

Ensure that your smart plug is compatible with Alexa. Most smart plugs will mention Alexa compatibility on their packaging or in their product description.

Check Internet Connection

  • Ensure that both your Alexa device and the smart plug are connected to the same Wi-Fi network.
  • Restart your router and modem. Sometimes, simply rebooting your network devices can resolve connection issues.

Restart Devices

  • Turn off the smart plug and unplug it from the wall socket. Wait for a few seconds, and then plug it back in.
  • Restart your Alexa device.

Update the Alexa App

Ensure that you have the latest version of the Alexa app installed on your smartphone or tablet. If not, update it from the app store.

Alexa Logo

Enable the Correct Skill

  • Open the Alexa app.
  • Go to the menu and select “Skills & Games”.
  • Search for the skill that corresponds to your smart plug brand (e.g., “TP-Link” or “Wemo”).
  • Enable the skill and follow the on-screen instructions to link your smart plug account with Alexa.

Discover Devices

After enabling the skill, ask Alexa to discover new devices by saying, “Alexa, discover devices.” Alternatively, you can manually discover devices from the Alexa app by going to “Devices” > “All Devices” > “+” > “Add Device”.

Check Smart Plug Settings

Ensure that remote control is enabled in the smart plug’s app settings. Some smart plugs require this setting to be turned on to work with voice assistants.

Factory Reset

If none of the above steps work, consider doing a factory reset of the smart plug. Refer to the smart plug’s manual for instructions on how to do this.

Distance and Interference

Ensure that the smart plug is within range of your Wi-Fi router and Alexa device. If there are too many walls or other electronic devices between them, it might cause interference. A distance of less than 30 feet is usually recommended.

Check for Outages

Sometimes, the manufacturer’s servers might be down, causing connectivity issues. Check the manufacturer’s website or social media channels for any announcements about outages.

Contact Support

If you’ve tried all the above steps and still can’t connect your smart plug to Alexa, it might be time to contact the smart plug manufacturer’s customer support for further assistance.

Alexa Says My Smart Plug Is Unresponsive

If Alexa is telling you that your smart plug is unresponsive, it usually means there’s a communication issue between Alexa and the smart plug. 

If your Alexa-compatible smart plug isn’t working, there could be several reasons for the issue. 

The troubleshooting process is slightly different for a smart plug that hasn’t been connected to Alexa at all.

Here’s a step-by-step tutorial to help you troubleshoot and resolve the issue:

Check the Smart Plug’s Status

  • Ensure the smart plug is plugged into a working outlet and turned on.
  • Look at the indicator light on the smart plug (if it has one). It should be lit, indicating it’s powered on and functioning.

Internet Connection

  • Ensure the smart plug is connected to the Wi-Fi network. Some smart plugs have an indicator light that changes color or blinks when there’s a connectivity issue.
  • Restart your router and modem to refresh the internet connection.

Restart the Smart Plug

Unplug the smart plug from the wall socket, wait for a few seconds, then plug it back in.

Check the Alexa App

  • Open the Alexa app and navigate to the “Devices” section.
  • Check if the smart plug is listed as “Offline.” If it is, try to control it from the app to see if it responds.

Reconnect the Smart Plug

  • Remove the smart plug from the Alexa app.
  • Reset the smart plug to its factory settings (refer to the user manual for instructions).
  • Re-add the smart plug to the Alexa app and set it up as a new device.

Update the Alexa App and Smart Plug Firmware:

  • Ensure you have the latest version of the Alexa app. Update it if necessary.
  • Check the smart plug’s manufacturer app for any firmware updates and install them.

Check for Interference

  • Ensure the smart plug isn’t too far from the Wi-Fi router. Distance and obstacles like walls can affect connectivity. A distance of less than 30 feet is usually recommended.
  • Other electronic devices or appliances can also cause interference. Try moving the smart plug to a different outlet to see if that helps.

Ensure the Correct Skill is Enabled

In the Alexa app, go to “Skills & Games” and ensure the skill for your smart plug brand is enabled. If it’s already enabled, try disabling and re-enabling it.

Check the Manufacturer’s App

Some smart plugs come with their own app. Open this app and check if you can control the smart plug from there. If it works in the manufacturer’s app but not in the Alexa app, the issue might be with the integration between the two.

Check for Outages

The manufacturer’s servers might be experiencing issues. Check their website or social media channels for any outage notifications.

Contact Support

If you’ve tried all the above steps and the smart plug still appears unresponsive in Alexa, reach out to the manufacturer’s customer support for further assistance.


Navigating the world of smart home technology can be both exhilarating and, at times, challenging. 

While smart plugs integrated with Alexa offer unparalleled convenience and control over our homes, it’s inevitable that we’ll encounter a few bumps along the way. With the right troubleshooting techniques, most issues can be resolved swiftly. 

The key is patience and a systematic approach. As technology continues to evolve, so will the solutions to these challenges. In the meantime, armed with the knowledge from this article, you’re well-equipped to tackle any smart plug hiccup and keep your home running smoothly.


Hey, I’m Josh! Welcome to Expert Home Automation. Tech is what I do for a living and as a hobby. You can learn more about me here.

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