The Ring doorbell, one of the most popular smart home gadgets, has revolutionized home security by enabling homeowners to monitor their front doors remotely. Through video feeds and alerts sent directly to the user’s smartphone, the Ring doorbell provides an extra layer of protection and convenience.
However, like any other device connected to the internet, the Ring doorbell must remain online for its optimal performance.
One common issue faced by users is the device going offline. This problem can disrupt its functionality, potentially leaving your home vulnerable.
The following reasons can cause your Ring doorbell or camera to go offline: internet issues, changes in your wifi network or password, moving to a new location, battery or power problems, the distance between your Ring device and the wifi router, if your Ring Chime Pro or wifi extender is unplugged, firmware issues, interference from other wireless devices, or even outdated router firmware.
I’ve had my Ring doorbell go offline several times over the years, so I hope my experience can help you when you run across this problem.
In this article, I will dig into these reasons in more detail and provide steps on how to fix an offline Ring doorbell or camera. I’ll also offer long-term techniques to prevent your Ring from going offline again.
Top Reasons Why Your Ring Doorbell or Camera May be Offline
Understanding the potential reasons why your Ring doorbell might go offline is the first step toward troubleshooting and fixing the problem.
In the following sections, I will address how to identify and how to fix each particular issue. If you are having trouble figuring out what the issue is, I teach you how to identify the issue in the following section, so skip there if needed.
Here are some of the most common issues why your Ring doorbell or camera may be offline:
Internet Issues or High Traffic from Your Internet Service Provider (ISP)
Your Ring doorbell relies on a strong, stable internet connection to function correctly. If your ISP is facing technical difficulties or if there is high traffic on your network (maybe due to multiple devices streaming or downloading large files), it may not have enough bandwidth to support your Ring device, causing it to go offline.
Ring doorbells generally don’t require a significant amount of bandwidth when they’re in standby mode. The primary function of a Ring doorbell, when not actively streaming video, is to maintain a connection to your Wi-Fi network and to detect motion or doorbell presses.
Once someone presses the doorbell or motion is detected, the Ring doorbell needs to stream video and audio to your connected devices (like your smartphone or tablet), which does require more bandwidth.
If your internet connection is slow, unstable, or is being heavily used by other devices, this can affect the quality of the video stream or even cause the Ring doorbell to go offline.
Changes to Your Wi-Fi Network, Wi-Fi Password, or ISP
Any changes to your Wi-Fi network, such as a change in your Wi-Fi password or switching to a new ISP, can cause the device to disconnect.
If you change your Wi-Fi network’s details like the name (SSID) or password or even switch to a new ISP, your Ring device will lose its stored connection details and will need to be reconnected to the network.
If these connection details are not updated, the device will not be able to connect to the internet and will be seen as offline.
Moving the Ring to a New Location in the House
If you have recently moved your Ring device to a new location, especially if it’s farther away from your Wi-Fi router, it might struggle to maintain a stable connection, causing it to go offline.
Moving to a New Address
Ring lists moving to a new location as a reason your Ring may be offline but doesn’t really provide any additional details. The main reasons I can think of are primarily related to the reasons already listed: internet connection speed, location within the house, and ISP and Wi-Fi connection issues.
Ring lists the following reasons why they need an updated address, but none of them will cause your Ring doorbell or camera to go offline:
Some features that won’t work properly without a valid address include:
- Motion scheduling
- Dispatching emergency services through Ring Alarm.
- Light scheduling on your Floodlight Cam
- Connecting other Ring products to a Chime Pro
- Setting up new products
- Ring Neighbors app
- Ring Protect Plan
Battery Issues with Your Ring Device
Ring doorbells can be battery-powered or wired for power. If your Ring device operates on battery power, it will go offline when the battery is depleted.
Regular usage, such as recording and transmitting video, will drain the battery faster than when in standby mode.
Power Issues with Your Wired Ring Device
For wired Ring devices, any interruptions in the power supply, such as power outages, will cause the device to go offline.
This can also happen if the device is accidentally unplugged for some reason or if the power cable becomes damaged.
Distance Issues Between Your Ring Device and Your Wi-Fi Router
If your Ring device is too far from your Wi-Fi router, the Wi-Fi signal may not reach the device or may be too weak to maintain a stable connection.
Wi-Fi signals become weaker with distance and can also be obstructed by walls and other objects. If your Ring device is placed too far from the router or if there are too many obstructions, it may struggle to maintain a stable connection.
Ring Chime Pro or Wi-Fi Extender Being Unplugged
If you are using a Ring Chime Pro or another Wi-Fi extender to boost your Wi-Fi signal and it becomes unplugged or disconnected from the internet, your Ring doorbell may lose its connection and go offline.
Ring Firmware Issues
Firmware is the programming embedded within a device that allows it to function. Sometimes, a glitch or bug within this programming can cause the device to malfunction or lose its connection to the internet.
Regular updates are often released to fix issues. If your Ring device is offline, it could be due to an unresolved firmware issue.
Interference From Other Wireless Devices
Many household devices operate on the same frequency as Wi-Fi routers. This includes devices like cordless phones, baby monitors, and microwaves.
Other Wi-Fi devices can also create congestion, as there are a limited number of devices that can connect to a single router.
Too many Wi-Fi devices cause interference and weaken the Wi-Fi signal, causing your Ring device to go offline.
Outdated Router Firmware
Just like the firmware in your Ring device, the firmware in your router also needs regular updates. An outdated router firmware can cause connectivity issues and might be the reason your Ring device is offline, this is fairly uncommon, though. You would probably notice more than just your Ring doorbell offline.
Extreme weather conditions
In addition to causing battery life issues, extreme weather can also directly affect the device’s functionality.
Extreme cold can cause the battery not to charge properly or at all, while extreme heat can cause the device to overheat and shut down. Both of these situations can cause the Ring device to go offline.
There are times when the Ring can get moisture inside.
How to Identify Why Your Ring Doorbell or Camera is Offline
Before you can fix a problem, you need to identify what’s causing it. Here are some steps to help you diagnose why your Ring Doorbell may be offline:
Use the Ring App
The Ring app is designed to help users manage their devices and troubleshoot problems. If your Ring device is disconnected, you’ll see a red icon on your Device Dashboard in the app, indicating that your device needs attention.
The app will also provide you with an error code consisting of alphanumeric characters (like P1-65, P1-67, P5-01). These error codes can give you more specific information about the issue.
Check Your Wi-Fi’s Signal Strength Using the RSSI
RSSI, or Received Signal Strength Indicator, is a measure of how well your device is receiving a signal from your router. The higher the RSSI number, the weaker the signal, which could be causing your device to disconnect. You can check your device’s RSSI through the Ring app.
Verify the Status of Other Devices Connected to Your Wi-Fi Network
If other devices in your home are also having trouble connecting to Wi-Fi, there may be a larger issue with your network or internet service provider.
Check if Your Ring Device is Receiving Power
If your Ring doorbell is wired for power, make sure that it’s plugged in and that the power supply is working. If your device is battery-powered, check the battery level to ensure that it’s not depleted. You can view the last known battery level by using the Ring app.
How to Fix When Your Ring Doorbell or Camera is Offline
Once you’ve identified why your Ring Doorbell may be offline, you can then take the necessary steps to fix the issue
Update Your Ring Device with Your Most Recent Wi-Fi Network and Password
If you’ve recently made changes to your Wi-Fi network or password, ensure that these updates have been made on your Ring device as well. This can be done through the Ring app.
Reboot Your Router
Sometimes, simply rebooting your router can resolve connectivity issues. Unplug it for 30 seconds and then plug it back in again. Ensure all cables are securely plugged in.
Verify if There’s an Internet Outage in Your Area
If other devices in your home are also offline and resetting the router didn’t work, it may be due to an internet outage. You can also Check the status of your internet connection by trying to connect a different device to your Wi-Fi.
If all your devices fail to connect, your internet service may be down, and you should contact your internet service provider for assistance.
Confirm the Compatibility of Your Ring Doorbell with Your Wi-Fi Network
This should only be a problem for new devices, not devices that were already connected and suddenly stopped working.
Ensure that your Ring device is compatible with your Wi-Fi network, particularly if you’re using a 5GHz network.
If there are compatibility issues, switching to a 2.4GHz network should resolve them. 2.4GHz also has a further range than 5GHz.
Recharge or Replace the Battery of Your Ring Device
If your Ring device runs on a battery, ensure it’s fully charged. If the battery is old or faulty, you may need to replace it.
Improve the Wi-Fi Signal Strength
If the RSSI is high (indicating a weak signal), consider moving your router closer to your Ring device, removing any obstacles between the two, or using a Wi-Fi extender.
Don’t forget that 2.4GHz has a better range than 5GHz, so switching frequencies could improve the RSSI.
Check and Adjust the Motion Settings of Your Ring Device
If your motion settings are too sensitive, it can cause your device to use more battery. Adjusting these settings through the Ring app can help conserve battery life and keep your device online.
Modify for Extreme Weather Conditions
Extreme hot or cold weather can affect your device’s battery life. If you see extreme cold weather in the forecast, charge your battery ahead of time. If you see extreme heat, make sure your Ring is shaded and kept as cool as possible.
I know just how frustrating it can be when our tech doesn’t cooperate. You invest in a device like Ring Doorbell because you want to feel safe and secure, and then, it goes offline.
But, as we’ve seen, there are a host of reasons this can happen, and thankfully, most of them can be resolved fairly easily with a little bit of patience and persistence.
I hope that this guide has helped you figure out why your Ring Doorbell might be offline and how you can bring it back online.
Just keep these tips handy, and the next time your Ring device decides to go on a brief vacation, you’ll know exactly how to coax it back to work.
Happy troubleshooting, and remember, you’ve got this!